Artificial Intelligence
Confidential client
Challenge
Manual document handling consumed roughly 40% of back-office capacity across four sites.
Strategy
Rather than a platform-wide rollout, we selected three high-volume, low-risk workflows for a first automation wave.
Solution
AI document extraction, exception routing, and a CRM integration with human verification retained at each step.
Results
Back-office processing time reduced by 62% within two quarters, with no headcount reduction and reallocated capacity to client service.
